Solutions for policyholders
More than just damage assessment. Together with the agent, A&A is how the insurer stands by the customer in the delicate moment of a claim.
Policyholders today can count on a variety of compensation solutions and innovative services.
We stand out for
- A nationwide network of experts
- The capacity to deliver recovery and replacement of goods
- Consultancy on post-claim related activities
- Rapidity of intervention
Direct repair of your damage
Hire the selected professionals from our network of technicians to repair your damage. You’ll save time, you won’t have to shell out money, and you’ll get a 2-year warranty on the work performed.
Request the repair, we’ll take care of the rest
Replacement of your damaged goods
In case of irreversible and non-repairable damage, A&A replaces the affected good with a technically equivalent one. We’ll handle the whole process: the purchasing, transport, installation of the new and disposal of the damaged goods.
Loss management consulting
People usually wonder what is the best solution when it comes to the damaged asse? Will repairing it compromise the asset’s expected lifespan? Will it cost more to replace or repair my asset? Is the technician’s estimate correct? Are spare parts available and where to find them? A&A helps you to answer all these questions; a service, always, even if your damage is not under warranty.
We supervise and control the suppliers
You don’t have time to take care of your damage repair? A&A assists you during the entire repair process through an internal repair management team composed of experienced specialists. We take care of coordinating the different contractors involved, managing schedules, appointments and interventions.
Digital tools for the loss assessment
Virtual inspections via your smartphone, allow us to be at your home, whenever convenient for you, at any time. We use digital platforms directly involving the policyholder for the verification and documention of the damage, sparing time and protecting the environment.
We communicate with policyholders with clarity and transparency, using their preferred channels of communication: phone, videocalls, SMS, messenger or e-mails. We want to make claims handling simple, convenient and family friendly.
FAQ: Solutions for stakeholders
How does a direct damage repair work?
“Direct repair” is a service that A&A provides on behalf of insurance companies that offer this option to their customers. It consists having the damage repaired instead of receiving a monetary compensation. By choosing direct repair as a form of indemnity, the damage will be repaired by an contractor of A&A’s network, in an optimal manner and timeframe, with the following advantages:
- The zeroing of the policy deductibles
- A turnkey repair without advance payment
- No difference between the cost of the repair and the amount indemnified
- 2-year warranty on the repair work carried out
Who carries out the direct repair?
What guarantees do I have on direct repair?
Who will come on-site to verify the damage?
How does the inspection technician assess whether it is an electrical phenomenon damage?
If I need it, can I rely on your specialized technicians for the repair?
How can I get in touch and send my documents?
Check our Contacts page for all necessary information.
If you need to arrange an appointment, speak to the loss adjuster in charge of your claim or just provide information or documentation, please always specify the reference number of your case.
What are the deductible and the percentage excess?
The deductible is expressed in absolute value, while the percentage excess is expressed as a percentage of the ascertained value of the damage. The application of a deductible and/or a percentage excess as a reduction of the indemnity does not depend on the discretion of the expert, but is regulated by the undersigned policy.
What if the damaged good cannot not be repaired? (Total loss)
What do I need for a video survey?
Working alongside agents with innovative solutions to serve better their customers.
For insurance companies
A new way to manage claims through dynamic and innovative solutions.
Support through multi-channel communications with a national network of consultants and specialists.